Anthropologie Department Manager - Service & Styling

Urban Outfitters•Charlottesville, VA

4d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The manager contributes to customer experience, team leadership and development, visual and business operations, and communication across the store.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in providing extraordinary service so customers feel welcome, heard, and valued; use key performance indicators to set team and zoning goals and empower the team to drive sales and metrics.
Teach the team to deliver a frictionless customer experience by using technology to transact in the moment, upsell, and build clientele.
Provide associates with tools to create elevated, individualized shopping and styling experiences and cultivate customer connections.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, fostering a culture that prioritizes service and sales.
Drive the styling program by empowering styling team members to build relationships, generate business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Use brand resources to support employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Contribute to sales forecasting and scheduling support for peak selling hours; use Company tools to identify merchant opportunities in product placement, outfitting, and stock levels.
Participate in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support product flow, including shipment receipt, processing, security tagging, and preparing product for floor placement; oversee omni processes to maintain fill rates and brand organization standards.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Facilitate sharing product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to foster collaborative selling.
Share customer and staff experience insights and feedback with the Store Manager.