Anthropologie Department Manager - Service & Styling

Urban Outfitters•Bozeman, MT

22h•Onsite

About The Position

The Department Manager - Service & Styling directs service, selling, and styling to create an engaging and inspiring store environment. The role develops team members, collaborates with key partners, and supports store operations and visual needs. The manager leads customer service and selling initiatives, including setting goals using key performance indicators, coaching associates on technology-enabled transactions and clienteling, and supporting individualized styling experiences. The role also helps curate local events and experiences, oversees training and development programs, and supports talent onboarding, engagement, and retention. The manager contributes to sales forecasting and scheduling, identifies merchandising opportunities, supports daily store operations and product flow, and oversees omni-channel processes. They foster inclusive communication, share product knowledge and priorities with the team, set individual sales expectations, and communicate customer and staff feedback to the Store Manager.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in providing extraordinary service so customers feel welcome, heard, and valued.
Empower the team to drive sales and metrics using key performance indicators to set team and zoning goals.
Teach associates to use technology for in-the-moment transactions, upselling, and clienteling.
Provide tools and coaching for associates to create elevated, individualized shopping and styling experiences.
Support the Store Manager in curating events and experiences that reflect local customer and community interests.
Oversee training, development, and accountability for the CEM program, fostering a culture focused on service and sales.
Drive the styling program by helping styling team members cultivate relationships, generate business, and mentor associates.
Support talent identification and onboarding, and invest in employee engagement and retention.
Use brand resources to support employee development, recognition, and team-building initiatives.
Contribute to sales forecasting and scheduling to optimize support during peak selling hours.
Use Company tools to identify merchandising opportunities in product placement, outfitting, and stock levels.
Participate in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support shipment receipt, processing, security tagging, and product preparation for the sales floor.
Oversee omni processes to maintain fill rates and follow brand standards for omni organization.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to encourage collaborative selling.
Share insights about customer and staff experiences with the Store Manager.