Anthropologie Department Manager - Service & Styling

Anthropologie•Upper Merion Township, PA

5d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The manager leads customer experience and selling initiatives, oversees service and styling programs, supports team development, and contributes to visual and business operations. The position is located at 640 W Dekalb Pike, King Of Prussia, Pennsylvania, 19406.

Requirements

2+ years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in providing extraordinary service and empower the team to drive sales and metrics using key performance indicators to set team and zoning goals.
Teach the team to provide a frictionless customer experience through in-the-moment technology transactions, upselling, and clienteling.
Equip associates to deliver an elevated, individualized shopping and styling experience and cultivate customer connections.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, fostering a culture that prioritizes service and sales.
Drive the styling program by empowering styling team members to build relationships, generate new business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent and invest in employee engagement to retain a diverse team and support internal growth.
Use brand resources to champion employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Contribute to sales forecasting and scheduling support for peak selling hours, and use Company tools to identify merchant opportunities in product placement, outfitting, and stock levels.
Participate in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention efforts.
Support product flow, including shipment receipt, processing, security tagging, and preparation for floor placement.
Oversee the omni process to maintain fill rates and follow brand standards for omni organization.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to encourage collaborative selling.
Provide customer and staff experience insights and communicate feedback to the Store Manager.