Anthropologie Department Manager - Service & Styling

Anthropologie•Charlottesville, VA

4d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role develops team members, collaborates with key partners, and supports store operations and visual needs. It leads customer experience and selling initiatives, oversees service and styling programs, supports talent development, and contributes to business operations and communication with the Store Manager.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Anthro brand fan.

Responsibilities

Lead by example in providing extraordinary service and empower the team to drive sales and performance metrics using key performance indicators to set team and zoning goals.
Teach associates to provide a frictionless customer experience using technology to transact in the moment, upsell, and build clientele.
Equip associates to deliver an elevated, individualized shopping and styling experience by cultivating customer connections.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program and foster a culture prioritizing service and sales.
Drive the styling program by helping styling team members cultivate relationships, generate new business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Use brand resources to champion employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Contribute to assessing sales forecasts, scheduling support for peak selling hours, and identifying merchant opportunities in product placement, outfitting, and stock levels using Company tools.
Take an active role in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support shipment receipt, processing, security tagging, and preparation of product for the sales floor; oversee omni processes to maintain fill rates and brand standards for omni organization.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities with the team through daily touchpoints.
Set individual sales goals and selling expectations to foster a collaborative selling environment.
Share insights about customer and staff experiences and communicate feedback to the Store Manager.