Anthropologie Department Manager - Service & Styling

Anthropologie•Bozeman, MT

2d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. This position is located at 2825 W Main St, Bozeman, Montana, 59718, United States.

Requirements

Anthro brand fan.
At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Lead by example in delivering extraordinary service and empower the team to use key performance indicators to set team and zoning goals.
Teach the team to provide a frictionless customer experience using technology to transact in the moment, upsell, and build clientele.
Equip associates to deliver elevated shopping experiences through customer connections and individualized service and styling.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, building a culture focused on service and sales.
Drive the styling program by empowering stylists to cultivate relationships, generate new business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and promote employee engagement, retention, and internal growth.
Use brand resources to support employee development and initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Contribute to sales forecasting and scheduling support for peak selling hours; use Company tools to identify merchant opportunities in product placement, outfitting, and stock levels.
Take an active role in opening and closing, restocking, standards, cleanliness, IT and facilities issues, and loss prevention.
Support product flow, including shipment receipt, processing, security tagging, and preparing products for floor placement; oversee omni processes and organization to maintain fill rates and brand standards.
Promote an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to cultivate collaborative selling.
Provide customer and staff experience insights and feedback to the Store Manager.