Customer Service Department Manager - Bilingual
About The Position
Uline is seeking a Bilingual Customer Service Department Manager to help uphold its fast, friendly, and customer-focused service by empowering teams to deliver an exceptional customer experience. The role is based at the Texas Branch in Irving, Texas, and is performed on-site. The manager oversees the daily activities of various Customer Service departments, trains Team Leads, supports a positive and high-performing team environment, reviews performance and procedures, and resolves escalated customer issues. Uline is a family-owned distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. New hires must complete a pre-employment hair follicle drug screening.
Requirements
- Bachelor’s degree.
- Fluent in both verbal and written English and Spanish.
- At least 3 years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment that provides top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern, air-conditioned facilities.
- First-class fitness center and beautifully maintained walking paths.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
