Bilingual Customer Service

Guidehouse • San Antonio, TX

4d • Onsite

About The Position

Guidehouse is hiring a bilingual customer service team member in its Business Operations job family. The role supports customers interested in loan products through prompt interactions that may include application reviews, loan operations support, inbound and outbound customer care, and prospecting. The position is based in the San Antonio, Texas office, Monday through Friday, with an eight-hour shift scheduled between 7:00 a.m. and 6:00 p.m. Central Time.

Requirements

• High school diploma or GED and one year of experience, or three years of relevant equivalent experience in lieu of a diploma or GED.
• 0–2+ years of experience in business, finance, application review, or customer service.
• Bilingual Spanish ability.
• PC skills in a Windows environment.
• Knowledge and use of desktop applications, including Microsoft Word and Excel.
• Ability to initiate and follow through on projects and work independently with minimal supervision.
• Strong verbal and written communication, attention to detail, critical thinking, and dedication to participant satisfaction.

Nice To Haves

• At least one year of experience working with financial products or in a customer service setting.
• CRM experience.

Responsibilities

• Interact with customers to understand their interest in loan products.
• Provide guidance on completing required loan application paperwork.
• Support application reviews, loan operations, customer care through inbound and outbound calls, and prospecting.
• Manage assigned workload using the provided tools and resources.
• Initiate and follow through on projects, working independently with minimal supervision.

Benefits

• Medical, prescription, dental, and vision insurance.
• Personal and family sick time and company-paid holidays.
• Position may be eligible for a discretionary variable incentive bonus.
• Parental leave.
• 401(k) retirement plan.
• Basic life and supplemental life insurance.
• Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
• Short-term and long-term disability.
• Tuition reimbursement, personal development, and learning opportunities.
• Skills development and certifications.
• Employee referral program.
• Corporate-sponsored events and community outreach.
• Emergency back-up childcare program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED