Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced, customer-focused environment. The representative helps customers resolve insurance-related issues, answers questions, and guides them through their policies. The role requires providing empathetic, professional support in English and Spanish and building trusting relationships with clients. Florida One Insurance Agency specializes in personalized auto insurance solutions and emphasizes trust, transparency, and exceptional service. Its mission is to empower clients with the knowledge and support they need to make informed decisions and build lasting relationships.
Requirements
- Fluency in English and Spanish, both verbal and written.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Ability to adapt in a fast-paced environment.
- Collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in both English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
