Bilingual Customer Service Representative

Penske Automotive Group • Round Rock, TX

9d • $20 - $21 • Onsite

About The Position

Penske Automotive Group is hiring a Bilingual Customer Service Representative to serve as a first point of contact for service guests and support dealership service departments. The role focuses on answering inbound calls, scheduling service appointments, responding to customer questions and service-related needs, and documenting interactions accurately. Representatives are expected to provide an exceptional customer experience while working efficiently in a fast-paced environment and navigating multiple computer systems.

The position is primarily located in an office environment with heating and air conditioning. Standard business hours apply, with the ability to work nights, weekends, and holidays as required. Compensation is $20 or $21 per hour, with potential monthly performance bonuses for productivity, shown appointments, and quality and call performance. Penske describes opportunities for career growth and development.

Requirements

• High school diploma or GED, or equivalent.
• Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Excellent customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Keyboarding speed of 50 or more words per minute.
• Ability to follow detailed written or oral instructions using common-sense understanding.
• Ability to handle standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people.
• Positive, professional communication skills; a strong customer service mindset; multitasking ability; and attention to detail, dependability, and teamwork.
• Ability to work nights, weekends, and holidays as required.

Nice To Haves

• One to two years of related experience and/or training in customer service, reception, or a similar position.
• One year of prior dealership experience, or an equivalent combination of education and experience.
• Call center or customer service experience; this is a plus but is not required.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast-paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Monthly performance bonuses of up to $275 for productivity, up to $750 for shown appointments, and up to $200 for quality and call performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED