Bilingual Customer Service Representative
TEKsystems•Chagrin Falls, OH
•$24 - $24•Onsite
About The Position
The Bilingual Customer Service Representative corresponds with clients about orders and order status, primarily by email (approximately 95% of correspondence) and occasionally by telephone (approximately 5%). The representative enters orders received by telephone, email, or website; shares lead-time information; informs clients about delays and back orders; and occasionally takes customer orders. The role also works with the production team to communicate updates. Applicants must be bilingual in English and Spanish and work onsite daily in Chagrin Falls, Ohio. This is a contract-to-hire position.
Requirements
- Bilingual in English and Spanish.
- Able to work onsite daily.
Responsibilities
- Correspond with clients regarding orders and status updates.
- Enter orders received by telephone, email, or the website.
- Update clients about lead times.
- Inform clients about delays or back orders.
- Occasionally take orders from customers.
- Work with the production team to communicate updates.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
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