Customer Service Department Manager - Bilingual

Uline • Irving, TX

4d • $85,000 - $100,000 • Onsite

About The Position

Uline is hiring a bilingual Customer Service Department Manager for its Texas Branch in Irving, Texas. The manager will help maintain Uline’s customer service standards by developing team leaders and managing the daily activities of multiple Customer Service departments. This is an on-site position.

The role pays $85,000 to $100,000 per year. Uline describes itself as a family-owned distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. New hires must complete a pre-employment hair follicle drug screening.

Requirements

• Bachelor’s degree.
• Fluent in both verbal and written English and Spanish.
• At least 3 years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment that provides top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern, air-conditioned facilities.
• First-class fitness center and maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager