Customer Service Department Lead

Meijer•Whitestown, IN

About The Position

The Customer Service Department Lead provides direction for the operations, processes, and conditions of their area. They plan, guide, and empower team members in day-to-day department operations, model exceptional customer experiences, and help achieve department goals by influencing peers and supporting a continued winning strategy. The role may also require serving in a lead capacity in other store departments and performing other duties as assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain the area to Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department scheduling to support team member engagement, customer service, store sales, and profitability.
Monitor product rotation and dating policies to ensure product freshness.
Guide the team in following food safety standards and regulations and working safely in accordance with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display tasks where applicable.
Create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment where applicable.
Participate in period-end inventories where applicable to help achieve goals.
May act in a lead capacity in other departments throughout the store.
Perform other duties as assigned or required.