Service Department Lead

Meijer•Lafayette, IN

About The Position

The Service Department Lead provides direction for the operations, processes, and conditions of their area. The Lead plans, guides, and empowers team members in the department’s day-to-day work and models exceptional customer experiences. They help achieve department goals and influence peers to support an ongoing winning strategy. The role includes engaging peers to deliver a strong shopping and checkout experience, assigning daily tasks, coaching and training team members, and working with leadership on department schedules. The Lead supports product freshness, food safety, safe work practices, ordering and merchandising activities, register operation, and period-end inventories where applicable. They may also serve in a Lead capacity in other store departments and perform other duties as assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members so customer service and sales goals are exceeded, the area is maintained to Meijer standards, and required training is completed.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing, with a focus on team member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other departments throughout the store when required.
Perform other duties as assigned or required.