Service Department Lead

Meijer•Lafayette, IN

About The Position

The Service Department Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in the department’s day-to-day work. The Lead models an exceptional customer experience, helps achieve department goals, and influences peers to support a continued winning strategy. The role focuses on providing an excellent shopping and checkout experience, coordinating daily tasks, coaching and training team members, and maintaining department standards. It also supports scheduling, product freshness, food safety, safe work practices, merchandising and inventory activities, and Meijer’s culture of diversity, equity, and inclusion. The Lead may be asked to serve in a lead capacity in other store departments and may perform other duties as assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience is preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members so customer service and sales goals are exceeded, the area meets Meijer standards, and required training is completed.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other store departments when required.
Perform other duties as assigned or required.