Department Lead - Guest Service Lead

Steins•West Bend, WI

4d•Onsite

About The Position

The Department Lead assists and partners with the management team to provide leadership, enthusiasm, and integrity in support of the company’s Mission, Vision, and Values. The role helps execute those principles, focuses on results, supports team development, and provides an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, and team-oriented, while treating team members and customers with respect. The position covers Department Lead roles in Guest Services, Live Goods, or Home & Garden. It is based at one of the listed Wisconsin locations: Appleton, Bellevue, Big Bend, Brookfield, Green Bay, Greenfield, Germantown, Kenosha, Kimberly, Mequon, Milwaukee, Oconomowoc, Oshkosh, Racine, Waukesha, Wauwatosa, or West Bend. This is a non-exempt position reporting to the Store Manager and Assistant Store Manager.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities, while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management skills and ability to multitask.
Strong organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.
Ability to meet the role’s physical demands, including frequently lifting or moving up to 3 pounds and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Help provide leadership and execute the company’s Mission, Vision, and Values in partnership with the management team.
Deliver an exceptional customer experience by greeting and engaging customers, maintaining standards, demonstrating product knowledge, and following customer service guidelines.
Train and coach associates, in conjunction with management, in business practices and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment and efficiently manage staff to support a strong customer experience.
Maintain a clean and safe environment across fixtures, shelves, the backroom, bathrooms, and sales floor in accordance with company policies.
Ensure compliance with company policies and procedures, including dress code and uniform standards.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use and understand POS and computer systems, including cash management, opening and closing tills, markdowns, customer returns, and sign creation.