Guest Service Lead

GSO • Newport News, VA

4d

About The Position

The Guest Service Lead helps deliver The Fresh Market’s mission of making everyday eating extraordinary by supporting the Guest Service Department Manager. The role helps lead the team, provides welcoming and memorable service to guests, maintains the appearance and smooth operation of the department, and coaches team members. The lead may act as manager when needed and reports to the Guest Service Department Manager. The pay range is $15.19–$16.48 per hour.

The position requires a flexible schedule, including days, evenings, weekends, and holidays. Work conditions include repetitive hand and arm movements, bending and reaching, lifting, pushing, or pulling up to 50 pounds, exposure to extreme temperatures, and extended periods standing or walking. Team members must wear approved head coverings and personal protective equipment.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills, including the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be at least 21 years of age.
• Ability to lift, push, or pull up to 50 pounds independently.
• Ability to stand or walk for extended periods, including up to 4 hours without a break or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.
• Teach and coach team members and support their development.
• Help ensure every guest feels welcome and the department looks its best.

Benefits

• Team member discount up to 40%.
• Early Earn Wage Access: access up to 50% of earned wages, up to a maximum of $500, on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and eligible family members.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed