Guest Service Lead
About The Position
The Guest Service Department Lead supports the Guest Service Department Manager in delivering exceptional, personal service and making everyday eating extraordinary for guests. The role helps lead the department with care and purpose, ensuring guests feel welcome and the department is well presented. The Lead works alongside team members and the manager to teach and coach staff, support their development, and recognize their successes. The position helps keep department operations running smoothly, resolves problems, and acts as manager when needed. It reports to the Guest Service Department Manager and promotes leadership, hospitality, excellence, and teamwork. The pay range is $15.00–$16.27 per hour. The position requires a flexible schedule that may include days, evenings, weekends, and holidays. Work includes extended periods standing or walking, repetitive hand and arm movements, bending and reaching, lifting, pushing, or pulling up to 50 pounds, and exposure to extreme temperatures. Team members use tools and equipment such as knives, ladders, stepstools, box cutters, and pallet jacks, and must wear an approved hat, hair net, and/or beard guard and personal protective equipment.
Requirements
- At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
- Strong leadership skills and the ability to motivate and develop high-performing teams.
- Proven ability to deliver an exceptional guest experience while achieving performance goals.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
- Must be at least 21 years of age.
- Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds; and work in extreme temperatures.
- Ability to stand or walk for extended periods, including up to four hours without a break or as required by law.
- Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
- Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
Nice To Haves
- Associate’s degree in business, retail management, or a related field, or equivalent experience.
- Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
- Knowledge of inventory management systems and financial reporting.
- Bilingual skills.
Responsibilities
- Help monitor labor schedules to meet productivity and budget goals.
- Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
- Act as a resource for team members and provide guidance in the manager’s absence.
- Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
- Help implement merchandising strategies and promotional plans to maximize sales and profitability.
- Assist in analyzing department financial and performance metrics.
- Collaborate with fellow department leaders to drive overall store success.
- Assist in resolving guest concerns promptly and effectively.
- Teach and coach team members, support their growth, and celebrate their successes.
- Step in as acting manager when needed.
Benefits
- Team Member discount up to 40%.
- Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
- 401K contribution and company match.
- Financial Wellness Program.
- Personal time off and additional time-off purchase plans.
- Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
- Discounts on pet insurance, daycare, event tickets, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
