Customer Service Department Manager

Uline • Pleasant Prairie, WI

3d • $85,000 - $100,000 • Onsite

About The Position

The Customer Service Department Manager will continue Uline’s customer service legacy by empowering teams to deliver an exceptional customer experience. The role manages the daily activities of multiple Customer Service departments, develops Team Leads, evaluates procedures, reviews performance, and resolves escalated customer issues. This is an on-site position at Uline’s Kenosha Branch in Kenosha, Wisconsin.

Requirements

• Bachelor’s degree.
• At least 3 years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment that provides top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager