Customer Service Department Manager

Uline • Irving, TX

8d • $85,000 - $100,000 • Onsite

About The Position

The Customer Service Department Manager will continue Uline’s legacy of fast, friendly, customer-focused service by empowering teams to deliver an exceptional customer experience. The role manages the daily activities of various Customer Service departments, develops Team Leads, and works to improve team performance and department efficiency. This position is on-site at Uline’s Texas Branch in Irving, Texas.

Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment that provides top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Promptly resolve escalated customer issues.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match, starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern, air-conditioned facilities.
• First-class fitness center and maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager