CUSTOMER SERVICE DEPARTMENT MANAGER
Von Maur•Fargo, ND
•Onsite
About The Position
As a Customer Service Department Manager, you oversee the store’s communication hub and manage key services that support associates and create a lasting impression on customers. You motivate, train, coach, and lead associates by example; develop service counter associates’ skills; and assess performance to improve customer service and store services. You also help resolve customer problems and department needs and monitor and support online order and in-store pickup services. The role requires on-site availability during day, evening, and weekend shifts.
Responsibilities
- Motivate associates to deliver excellent customer service through training, coaching, and leading by example.
- Perform the duties of a customer service associate and ensure department duties are completed accurately and on time.
- Develop service counter associates’ skills.
- Assess associate performance and provide feedback to improve customer service and Von Maur store services.
- Develop and implement solutions to solve customer problems and department needs.
- Monitor and support store online order and in-store pickup services.
- Work on-site during day, evening, and weekend shifts.
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote-from-within philosophy and career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
