Service Department Manager

Leitner-Poma of America Inc.•Grand Junction, CO

7d•$90,000 - $105,000•Onsite

About The Position

Leitner-Poma of America is hiring a full-time, salaried Service Department Manager based in Grand Junction, Colorado. The manager leads the Service and Spare Parts teams, maintains customer-focused service operations, and supports growth in service and spare parts sales. The role oversees maintenance, repairs, troubleshooting, inspections, preventative maintenance, emergency response, technical training, safety, quality, compliance, budgeting, and department performance reporting. The manager will develop and strengthen customer and industry relationships, guide the team through urgent service situations, and build repeatable processes that support knowledge sharing and consistent service. The position also includes expanding training capabilities in Grand Junction and Tooele and developing a sustainable full-time service presence in Western Canada, coordinated through the Kelowna office. This involves planning regional staffing, certifications, tools, parts support, scheduling, escalation, and customer coverage in coordination with Canadian leadership and local stakeholders. The role will use service-management technology, customer and service data, and digital tools to improve planning, customer support, maintenance information, and response quality. Compensation is $90,000–$105,000 per year, based on relevant experience and certifications. Applications are accepted until December 2, 2026, though the role may be filled earlier.

Requirements

Bachelor’s degree in Engineering, Mechanical Technology, Business, Operations, or a related field; equivalent directly relevant industry experience may be considered.
At least 7 years of progressively responsible service operations, field service, maintenance, or technical support experience, including demonstrated people-management responsibility.
Demonstrated technical knowledge of ski lifts, aerial ropeways, or comparable complex mechanical and electrical systems.
Demonstrated experience managing customer escalations and maintaining effective relationships during high-pressure service situations.
Working knowledge of industry safety and compliance requirements, including work at heights and around heavy machinery.
Authorized to work in the United States of America.
Proficiency in English and ability to work effectively across U.S. and Canadian operations.

Nice To Haves

Extensive ski lift or aerial ropeway industry experience and an established reputation with customers and industry stakeholders.
Engineering, mechanical, electrical, millwright, project management, or other relevant professional certification or advanced education.
Experience developing regional field-service operations, particularly in Western Canada.
Knowledge of Canadian trade certification and workforce requirements, including applicable regional millwright qualifications.
Experience with Salesforce, field-service management systems, predictive maintenance, technical knowledge bases, or AI-enabled service tools.
Experience developing customer training, internal technical education, training facilities, or mobile training capabilities.
Safety certification for working at heights and handling heavy machinery, plus First Aid/CPR/AED certification.

Responsibilities

Lead and manage the Service and Spare Parts teams, setting objectives, accountability, and performance standards.
Evaluate and implement a department structure that builds on existing team members’ strengths while preserving core service fundamentals.
Recruit, develop, coach, and retain technical staff, and build team depth and succession capability.
Provide composed, respectful, customer-centered leadership during urgent or difficult situations.
Serve as a trusted customer contact and escalation point, balancing customer needs with safety, technical requirements, contractual commitments, and financial responsibility.
Maintain relationships with customers, industry partners, and trade professionals through responsive communication and consistent follow-through.
Ensure timely communication, proposals, service updates, issue resolution, and validation of completed work.
Support industry education and workforce-development efforts.
Oversee maintenance, repair, troubleshooting, inspections, and preventative maintenance for ski lifts and aerial ropeway systems.
Coordinate qualified rapid-response teams and provide 24/7 emergency coverage as needed.
Ensure work complies with applicable industry standards, regulations, company policies, and customer commitments.
Apply mechanical and electrical judgment to guide decisions, reduce downtime, and identify when specialized technical support is needed.
Develop repeatable service processes, documentation, and knowledge-sharing practices.
Create and lead internal, customer, and broader industry training strategies.
Evaluate and develop training capabilities in Grand Junction and Tooele, including potential mobile training labs.
Strengthen onboarding, cross-training, certification planning, and ongoing skills development.
Work with stakeholders to develop qualified tradespeople, including certified millwright capabilities where required in Canada.
Expand the use of Salesforce or successor systems for customer and service management.
Identify and implement appropriate AI-enabled and digital tools for maintenance manuals, predictive maintenance, spare-parts notifications, interactive maintenance databases, and technical knowledge access.
Ensure technology supports field employees and customers, protects accurate technical information, and improves response quality and consistency.
Use reporting to monitor service demand, response performance, recurring issues, parts needs, customer satisfaction, and improvement opportunities.
Anticipate customer needs and develop proactive spare parts and service sales in coordination with Sales and other departments.
Expand service offerings and commercial opportunities while protecting the department’s reputation for trusted technical support and customer care.
Manage contractual terms, pricing support, proposals, financial commitments, budgets, resource planning, and cost controls.
Prepare and present reports on service activities, department performance, customer needs, growth initiatives, risks, and improvement plans.
Develop a full-time Western Canada service capability coordinated through the Kelowna office.
Build relationships in Alberta and other Western Canadian markets while accounting for certified-trade and local labor requirements.
Develop the staffing, certification, tools, parts support, scheduling, escalation, and customer coverage model for regional service operations.
Coordinate with Canadian leadership and local stakeholders to ensure the service model is practical, compliant, responsive, and aligned with customer needs.
Ensure compliance with safety requirements, regulations, company policies, and quality standards.
Promote safety through training, audits, field visibility, incident follow-up, and continuous improvement.
Ensure personnel are trained, qualified, equipped, and certified for assigned work, including work at heights and around heavy machinery.
Perform other duties as assigned.