Roofing Service Department Manager

Baker Roofing Company • Alexandria, VA

1d • $135,000 - $145,000

About The Position

The Service Department Head leads the service operations department for a Baker Roofing Company branch and is accountable for the overall results of commercial and industrial service work, including safety, quality control, profitability, and customer satisfaction. The role involves managing office and field employees, coordinating with sales and other branch departments, and overseeing service work orders from setup through invoicing.

Baker Roofing Company is 100% employee-owned and describes its culture as focused on team member growth, structured development plans, intensive training, safety, competitive benefits, and work-life balance.

Requirements

• At least 3–5 years of commercial roofing leadership experience; service work and service department head experience are preferred.
• High school graduation is required; a bachelor's degree is preferred.
• Valid driver's license.
• Fluency in English.
• Extensive knowledge of commercial roofing systems, including tile, single-ply, metal, and waterproofing techniques and products.
• Working knowledge of trusses, lightweight concrete deck systems, and HVAC related to roofing.
• Proficiency in Microsoft Outlook, Word, Excel, and scheduling software.
• Excellent written and verbal communication skills.
• Motivated, professional, self-starting attitude.
• Ability to work independently in the field and manage priorities and calendars.

Nice To Haves

• Bachelor's degree.
• Spanish language skills.
• Experience with CRM and estimating software.
• Service work and service department head experience.

Responsibilities

• Provide a safe working environment for company crews, subcontractors, and others.
• Maintain and improve quality control.
• Motivate and direct assigned office and field employees, including interviewing, hiring, training, and promoting employee growth.
• Coordinate sales efforts with salespeople and provide the support needed for team success.
• Oversee the setup, processing, and invoicing of work orders.
• Review aging reports and resolve issues.
• Promote departmental growth at the rate determined each quarter by the General Manager.
• Continuously improve quality control and customer satisfaction.
• Coordinate with department heads and Service Managers at other branches.

Benefits

• Benefits available on Day 1.
• Total on-target earnings of $135,000–$145,000, including a base salary of $90,000–$105,000.
• Annual paid holidays and PTO.
• Medical, dental, and vision insurance.
• 401(k) matching: 100% match up to 3% and 50% match at 4% and 5%.
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
• Emphasis on safety.
• On-the-job skills training and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED