Roofing Service Department Head

Baker Roofing Company • Washington, DC

1d • $135,000 - $145,000

About The Position

The Service Department Head leads the service operations department for a Baker Roofing Company branch and is responsible for its overall results, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work. The role oversees department employees and work orders, supports sales efforts, and works with department heads and service managers at other branches.

The position requires extensive knowledge of commercial roofing systems and the ability to work independently in the field while managing priorities and calendars. The work includes exposure to challenging temperatures and lighting, noise, hazardous materials or equipment, heights, and other potentially dangerous conditions. Safety procedures must be followed because mistakes can have serious consequences.

Requirements

• At least 3–5 years of commercial roofing leadership experience; the posting identifies service work and service department head experience as preferred.
• High school graduation or equivalent minimum education.
• Valid driver's license.
• Fluency in English.
• Extensive knowledge of commercial roofing systems, including tile, single-ply, metal, and waterproofing techniques and products.
• Working knowledge of trusses, lightweight concrete deck systems, and HVAC systems closely related to roofing.
• Proficiency in Microsoft Outlook, Word, Excel, and scheduling software.
• Excellent written and verbal communication skills.
• Motivated, professional, self-starter attitude.
• Ability to work independently in the field and manage priorities and calendars.
• Ability to perform the essential duties satisfactorily.
• Ability to stand and walk for long periods, climb ladders, scaffolds, and stairways, lift and carry items weighing 50 pounds regularly, and perform the other described physical activities.

Nice To Haves

• Bachelor's degree.
• Experience in commercial roofing service work and as a service department head.
• Spanish language skills.
• Experience with CRM and estimating software.

Responsibilities

• Provide a safe working environment for company crews, subcontractors, and others.
• Maintain and improve quality control.
• Motivate and direct assigned office and field employees, including interviewing, hiring, training, and promoting employee growth.
• Coordinate sales efforts with the salesperson and provide support for the team's success.
• Oversee setup, processing, and invoicing of work orders.
• Review the aging report and resolve issues.
• Promote department growth at the rate determined each quarter by the General Manager.
• Continually improve quality control and customer satisfaction.
• Coordinate with department heads and service managers at other branches.

Benefits

• Benefits available on Day 1.
• Total on-target earnings of $135,000–$145,000, including a base salary of $90,000–$105,000.
• Annual paid holidays and PTO.
• Medical, dental, and vision insurance.
• 401(k) matching: 100% match up to 3%, and 50% match at 4% and 5%.
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
• Emphasis on safety.
• On-the-job skills training and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED