Service Department Head

Baker Roofing Company • Woodbridge, VA

7d • $135,000 - $145,000

About The Position

The Service Department Head leads the service operations department for a Baker Roofing Company branch and is accountable for the department’s overall results, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work. The role oversees office and field employees, supports sales efforts, manages work orders and invoicing, and promotes the department’s growth and continual improvement. The job involves field work and exposure to physically demanding tasks and potentially hazardous or uncomfortable conditions.

Requirements

• High school graduate at minimum.
• At least 3–5 years in commercial roofing leadership.
• Valid driver’s license required.
• Fluent in English.
• Extensive knowledge of commercial roofing systems, including tile, single-ply, metal, waterproofing techniques, and products.
• Working knowledge of trusses, lightweight concrete deck systems, and HVAC closely related to roofing.
• Proficiency in Microsoft Outlook, Word, Excel, and scheduling software.
• Excellent written and verbal communication skills.
• Motivated, professional, self-starter attitude.
• Ability to work independently in the field and manage priorities and calendars.
• Ability to meet the physical demands of the job, including regularly standing, walking, lifting, and carrying items weighing 50 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• Service work and service department head experience preferred.
• Spanish language skills are a plus.
• Experience with CRM and estimating software is a plus.

Responsibilities

• Provide a safe working environment for BRC crews, subcontractors, and others.
• Maintain and improve quality control.
• Motivate and direct office and field employees assigned to the department, including interviewing, hiring, training, and promoting employee growth.
• Coordinate sales efforts with the salesman and provide the support needed for team success.
• Oversee setup, processing, and invoicing of work orders.
• Review the aging report and resolve issues.
• Promote continual department growth at the rate determined each quarter by the General Manager.
• Continuously improve quality control and customer satisfaction.
• Coordinate with Department Heads and Service Managers at other branches.

Benefits

• Benefits on Day 1.
• $135,000–$145,000 total on-target earnings, including a base salary of $90,000–$105,000.
• Annual paid holidays and PTO.
• Medical, dental, and vision insurance.
• 401(k) matching program: 100% match up to 3%, and 50% match at 4% and 5%.
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
• Emphasis on safety.
• On-the-job skills training and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED