Service Department Manager
About The Position
The Service Department Head leads the service operations department for a Baker Roofing Company branch and is responsible for department results, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work. The position coordinates sales efforts, supports employees’ development, oversees work orders and invoicing, and promotes department growth. It also involves coordinating with department heads and service managers at other branches. Baker Roofing Company is 100% employee owned and describes its workplace as focused on structured growth plans, intensive training, competitive benefits, safety, and work-life balance.
Requirements
- Minimum high school graduate; a bachelor's degree is preferred.
- At least 3–5 years in commercial roofing leadership; service work and service department head experience are preferred.
- Valid driver's license required.
- Fluency in English required.
- Extensive knowledge of commercial roofing systems, including tile, single-ply, metal, waterproofing techniques, and products.
- Working knowledge of trusses, lightweight concrete deck systems, and HVAC closely related to roofing.
- Proficiency in Microsoft Outlook, Word, Excel, and scheduling software.
- Excellent written and verbal communication skills.
- Motivated, professional, self-starter attitude.
- Ability to work independently in the field and manage priorities and calendars.
- Ability to perform the essential duties satisfactorily.
Nice To Haves
- Bachelor's degree.
- Service work and service department head experience.
- Spanish language skills.
- Experience with CRM and estimating software.
Responsibilities
- Provide a safe working environment for company crews, subcontractors, and others.
- Maintain and improve quality control.
- Motivate and direct office and field employees assigned to the department, including interviewing, hiring, training, and promoting employee growth.
- Coordinate sales efforts with salespeople and provide necessary support for the team’s success.
- Oversee setup, processing, and invoicing of work orders.
- Review the aging report and resolve issues.
- Promote continual department growth at the rate determined each quarter by the General Manager.
- Continually improve quality control and customer satisfaction.
- Coordinate with department heads and service managers at other branches.
Benefits
- Benefits available on Day 1.
- Target total compensation of $135,000–$145,000, including a base salary of $90,000–$105,000.
- Annual paid holidays and PTO.
- Medical, dental, and vision insurance.
- 401(k) matching: 100% match up to 3% and 50% match at 4% and 5%.
- Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
- Emphasis on safety.
- On-the-job skills training and career development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
