Service Department Manager

DH Pace • Olathe, KS

3d

About The Position

DH Pace Company, Inc. is seeking a hands-on Department Manager to lead its commercial service and installation business. The role manages equipment, service, and installation technicians and involves substantial customer interaction. The manager is accountable for the department budget and P&L, with an expectation of effectively controlling labor and material costs. The position also includes scheduling and dispatching, technical and mechanical troubleshooting, customer communication, and developing, training, and hiring technicians and office administrative personnel, as well as interns or management trainees as needed. Other duties may be assigned.

Requirements

• At least two years of work experience.
• Excellent communication skills, strong organization, and good mechanical aptitude.
• Valid driver's license and good driving record.

Nice To Haves

• Bachelor's degree highly preferred.
• Work experience with supervisory or managerial responsibilities is preferred.
• Experience with a commercial building products and materials company that fixes, repairs, or installs equipment or products is preferred.

Responsibilities

• Manage equipment, service, and installation technicians.
• Lead the commercial service and installation business hands-on, with significant customer interaction.
• Manage department budget and P&L responsibility and control labor and material costs.
• Manage and directly assist with employee and job scheduling and dispatching.
• Provide assistance with technical and mechanical troubleshooting and problem-solving.
• Communicate with customers to ensure the highest quality service.
• Develop, train, and hire technicians, office administrative personnel, and interns or management trainees as necessary.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage available the first full month.
• Paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager