Manager, Sales and Customer Service

Macy's•Franklin, TN

7d•$56,300 - $93,700•Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and leads initiatives to increase shopper loyalty. This role drives an excellent customer experience by maintaining a welcoming, ready sales floor and building an enthusiastic team through training and coaching. The manager oversees selling support and assists other operational areas while developing talent, meeting sales goals, and fostering an inclusive environment for colleagues and customers.

Requirements

3–5 years of management experience in retail.
Bachelor’s degree or equivalent work experience in a related field, or a high school diploma or equivalent.
Ability to build, lead, and motivate a productive team.
Passion for customer service and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and productivity and efficiency improvements.
Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support OMNI, Style, and Asset Protection operations.
Ability to conduct talent analysis, establish career progression plans, and retain talent.
Ability to address complaints and resolve colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong skills in Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs, including days, evenings, holidays, and weekends.
Ability to meet physical demands including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and possibly reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Build and motivate a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and improve productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas, including OMNI, Style, and Asset Protection.
Conduct talent analysis and establish career progression plans for key positions to retain talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavioral expectations; address colleague complaints and resolve problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement