Credit Manager Jobs

About The Position

Requirements

• Education equivalent to a bachelor’s degree from an accredited college or university; equivalent work experience will be considered.
• 5–8 years of branch management experience, including retail lending.
• Demonstrated sales and service management experience.
• Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations.
• Understanding of service culture and proven relationship-building success.
• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong computer proficiency, including at least intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills, including the ability to communicate job expectations and performance feedback clearly.
• Ability to coach, motivate, and develop others.
• Strong problem-solving skills and solution-based thinking.
• Demonstrated member-centric and service mindset.
• Strong sales approach and demonstrated leadership qualities.
• Ability to multitask and meet deadlines.
• Ability to remain calm under pressure.

Nice To Haves

• 3–5 years of previous experience managing multiple locations is desirable.

Responsibilities

• Oversee the day-to-day operations of multiple branch locations and ensure compliance with credit union policies, procedures, and regulatory requirements.
• Monitor branch performance metrics, including member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability.
• Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Promote a member-centric culture focused on exceptional service and long-lasting member relationships.
• Stay informed about industry trends, best practices, and regulatory changes affecting the credit union industry.
• Participate in joint-call efforts with Branch Managers and/or Business Development Officers to SEGs and prospects.
• Work with the Retail Operations Manager to ensure operational soundness of assigned branches.
• Identify opportunities and process improvements, including developing products, services, or tools to enhance the teammate and/or member experience.
• Perform other duties as assigned.