Member Service Manager - MetroWest

FAIRWINDS Credit Union • Orlando, FL

6d

About The Position

The Member Services Manager at FAIRWINDS Credit Union's MetroWest branch leads and develops frontline Member Service Representatives (MSRs), ensuring exceptional member service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” The role balances team leadership, teller-line operations, member support, and performance goals while modeling the credit union's values.

Requirements

• Proven leadership experience in a financial institution.
• Strong knowledge of teller operations, branch procedures, and regulatory compliance.
• Motivating and mentoring skills, with a passion for developing others and building a high-performing team.
• Excellent interpersonal and problem-solving skills.
• Ability to balance service, operations, and performance goals in a fast-paced environment.
• Detail-oriented, with a commitment to accuracy, integrity, and accountability.
• Genuine passion for helping others achieve financial success.

Responsibilities

• Lead teller-line functions, including scheduling, performance monitoring, and on-the-job training.
• Act as Manager on Duty when the Branch or Assistant Branch Manager is absent, including opening and closing duties and end-of-day balancing.
• Oversee daily teller-line operations and serve as the first point of contact for operational inquiries.
• Coach and develop team members to help them meet or exceed performance expectations.
• Use cross-selling and relationship-building strategies to recommend products and services tailored to member needs.
• Serve as primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian.
• Assist members with account inquiries, service needs, and transactions.
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes.
• Model The FAIRWINDS Way values.

Benefits

• 11 paid holidays and generous paid time off.
• 6% 401(k) match.
• $700 annual contribution to a Health Savings Account.
• Maternity leave program.
• Medical, dental, vision, disability, and life insurance.
• Leadership development, tuition assistance, and advancement opportunities.
• Access to the Debt Free Club and Dave Ramsey’s SmartDollar financial wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed