Member Service Manager

SPECTRA CREDIT UNION•Washington, DC

11d•$86,000 - $90,000

About The Position

Spectra Credit Union is seeking a Member Service Manager to oversee branch operations at its Naval Research Laboratory (NRL Branch) in Washington, DC. The manager will support branch profitability and market share growth while delivering exceptional member service. This role leads and develops branch personnel, optimizes branch performance, promotes community relationships, monitors production, underwrites loan applications, and ensures compliance with relevant laws and regulations. The position also requires effective communication with management and staff about important issues and updates.

Requirements

Ability to inspire, motivate, and develop a team.
Excellent oral and written communication skills.
Strong analytical skills and ability to resolve member and employee issues effectively.
Commitment to outstanding member service.
Detail-oriented, with strong time-management and organizational abilities.
Ability to handle multiple priorities and work under pressure.
Two-year college degree or completion of a specialized course of study at a business or trade school.
Two to five years of similar or related experience, preferably in a credit union or financial institution.

Nice To Haves

Previous business development experience.

Responsibilities

Direct, develop, and motivate branch personnel.
Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
Plan and direct branch activities to meet strategic goals.
Develop and promote community relationships to increase loan and membership growth.
Monitor branch activity and ensure high levels of member satisfaction.
Underwrite loan applications and comply with relevant laws and regulations.
Maintain effective communication with management and staff, sharing critical issues and updates.

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