Member Service Specialist/Member Service Representative

FitzGerald Financial Group - Division of TowneBank Mortgage•Mount Pleasant, SC

About The Position

TowneBank is seeking a Member Service Specialist/Member Service Representative to welcome members and accurately handle transactions in a timely manner. The role performs teller, settlement, and operational functions to keep the teller line running smoothly. The employee will also be cross-trained to work on the sales and service platform, assisting members with new accounts and other banking needs to provide a high-quality banking experience. The Member Service Representative handles monetary transactions, verifies cash and checks, reviews accounts and transactions, maintains a balanced cash drawer, follows security procedures and applicable laws, promotes bank products and services, and assists members in person, by phone, and by email. Additional duties may include balancing dispensers and ATMs, ordering supplies, settling internal accounts, and balancing the branch. The Member Service Specialist opens new accounts and maintains existing accounts, interviews members to understand their needs, recommends appropriate bank products, gathers and enters information, completes documentation and transaction tickets, and assists members in person and by phone. The position adheres to applicable federal regulations, including Anti-Money Laundering and Bank Secrecy Act requirements.

Requirements

At least one year of bank teller experience with a single employer and/or experience on the sales and service platform.
At least one year of work experience using basic computer skills, including Outlook, Excel, Word, and bank software programs.
Ability to provide excellent member service in person, by phone, and by email.
Flexibility to learn and grow as systems or processes change.
Ability to keep a cash drawer balanced daily and process monetary transactions accurately and promptly.
Ability to work as a reliable and integral team member.
Punctuality and dependability, with unplanned absences kept to a minimum.
Ability to listen and resolve member issues positively.
Ability to multitask daily.
Ability to learn product information and promote product benefits to members.
Ability to communicate ideas verbally and through email.
Ability to exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
Close visual acuity for analyzing data, viewing a computer terminal, reading, and preparing documentation.

Responsibilities

Handle member monetary transactions, enter them into bank software, and provide receipts.
Verify checks and cash and examine documents for required information.
Review and provide system overrides on other tellers’ transactions when needed.
Follow the Bank’s security guidelines and check-cashing policies and procedures, as well as applicable federal laws.
Review member accounts to make appropriate decisions regarding requested transactions.
Keep the cash drawer accurately balanced each day.
Promote TowneBank and its products and services.
Provide service to members in person, by phone, and by email.
Maintain professional appearance and behavior.
Cross-train on bank products, services, and procedures to assist on the sales and service platform as a Member Service Specialist.
Perform operational duties such as balancing the cash dispenser, settling the ATM and internal bank accounts, ordering supplies, and balancing the branch.
Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering and the Bank Secrecy Act.
Open new accounts and maintain existing accounts.
Interview members, gather information, and match members’ needs to bank products.
Complete written documentation and enter information into the bank’s computer system.
Complete transaction tickets and take them to the teller line for processing.
Assist members in person and by phone.
Perform other duties as assigned.