Member Service Specialist/Member Service Representative
About The Position
TowneBank is seeking a relationship-focused Member Service Specialist/Member Service Representative (MSR/MSS) to welcome members and accurately handle requested transactions in a timely manner. The role performs teller, settlement, and operational functions that help keep the teller line running smoothly, while also being cross-trained to support the sales and service platform. In that capacity, the employee assists members with opening and maintaining accounts and resolving a variety of member issues to provide an excellent banking experience. The good-faith expected compensation range is $43,000 to $53,500, based on the role, market, internal equity, and candidate qualifications.
Requirements
- At least one year of bank teller experience with a single employer and/or experience on the sales and service platform.
- Proven ability to provide excellent member service in person, by phone, and by email.
- At least one year of work experience using basic computer skills, including Outlook, Excel, Word, and bank software programs.
- Flexibility to learn and grow as new systems or processes emerge.
- Ability to keep a cash drawer balanced daily.
- Ability to process monetary transactions accurately and promptly.
- Ability to work as an integral and reliable team player.
- Ability to be punctual and dependable, keeping unplanned absences to a minimum.
- Ability to listen well and resolve member issues positively.
- Ability to multitask daily.
- Ability to learn new product information and promote product benefits to members.
- Ability to communicate and exchange ideas verbally and via email.
- Ability to exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
- Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.
Responsibilities
- Handle members’ monetary transactions and enter them into bank software; provide receipts.
- Verify checks and cash, and examine documents for required elements.
- Review other tellers’ transactions and provide system overrides when needed.
- Follow the Bank’s security guidelines and stay current on check-cashing policies, procedures, and applicable federal laws.
- Review member accounts to make appropriate decisions about requested transactions.
- Keep the cash drawer accurately balanced each day.
- Promote TowneBank and its products and services.
- Provide service to members in person, by phone, and by email.
- Maintain a professional appearance and demeanor.
- Become cross-trained on bank products, services, and procedures to assist on the platform as a Member Service Specialist.
- Perform operational duties such as balancing the cash dispenser, settling the ATM and internal bank accounts, ordering supplies, and balancing the branch.
- Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Open new accounts and perform maintenance on existing accounts.
- Interview members to gather information and match their needs with bank products.
- Gather data, complete written documentation accurately, and enter information into the bank’s computer system.
- Complete transaction tickets and take them to the teller line for processing.
- Assist members in person and by phone.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
