Relationship Specialist - Member Service Representative

Polish National Credit Union•East Longmeadow, MA

12h•$21 - $31

About The Position

Polish National Credit Union is seeking an enthusiastic, service-focused Relationship Specialist to join its Retail team. The role provides prompt, knowledgeable, and accurate service; identifies members’ needs; recommends appropriate credit union solutions; and supports branch sales and service goals. The position is suited to an experienced professional who enjoys working directly with members, solving problems, and contributing to a collaborative team. Polish National Credit Union is a full-service, member-owned credit union offering personal and business banking products and services. Founded in 1921, it supports its communities through nonprofit and educational initiatives. The credit union’s mission is “To Grow Lasting Relationships to Improve People’s Lives.” The Relationship Specialist serves members in person and by telephone, provides account and transaction services, originates and closes consumer and home equity loans, and supports branch operations and community outreach. The role requires compliance with applicable regulations and credit union policies, completion of required training, and maintenance of NMLS registration as required to originate home equity products.

Requirements

At least one year of similar or related experience.
High school diploma or equivalent.
Strong member service, relationship-building, sales, and communication skills.
Knowledge of consumer lending, deposit products, IRAs, and legal aspects of deposit accounts.
Strong organizational and problem-solving skills, with the ability to prioritize multiple tasks.
Self-directed, motivated, innovative, accurate, and results-oriented approach.
Proficiency in Microsoft Office.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to teamwork.
Ability to successfully register through the NMLS Registry as required.
Significant trust and diplomacy, tact, and courtesy in work involving extensive personal contact and potentially sensitive or confidential matters.
Ability to motivate or influence others and foster positive working relationships with members, coworkers, business partners, and community contacts.
Ability to handle confidential and sensitive information with discretion.
Ability to sit, stand, and use standard office equipment for extended periods.
Ability to lift up to 20 lbs.
Ability to travel occasionally as needed.

Nice To Haves

College degree preferred.

Responsibilities

Provide courteous, professional, prompt, and accurate service to internal and external members in accordance with the credit union’s Service Promises.
Identify members’ financial needs through meaningful conversations and recommend suitable credit union products and services.
Help the branch meet or exceed established sales and service goals while supporting the credit union’s mission, core values, and objectives.
Maintain advanced knowledge of deposit accounts, consumer lending, home equity products, and Individual Retirement Accounts (IRAs).
Originate and close consumer loans and home equity products in accordance with policies, procedures, and regulatory requirements.
Open and maintain member accounts, process teller transactions, complete account servicing requests, and review documentation for completeness, accuracy, and compliance.
Assist members with account inquiries and reconciliation, wire transfers, ACH transactions and disputes, fraud-related concerns, safe deposit box services, account closures, and other service needs.
Maintain accountability for assigned cash, vault, ATM, coin machine, and teller cash recycler functions; research and resolve balancing differences.
Provide in-person and telephone support about credit union products, services, and policies.
Promote the credit union to current and prospective members through branch activities, business development functions, and community outreach.
Maintain positive working relationships with coworkers, other departments, business partners, and community contacts.
Open and close the branch as assigned and complete required security testing and related operational responsibilities.
Maintain NMLS registration as required to originate home equity products.
Represent the credit union courteously and professionally.
Comply with applicable federal and state regulations and credit union policies and procedures.
Complete required compliance training and additional training assigned throughout the year.
Perform special projects and other duties as assigned.