Member Service Representative / Relationship Specialist (Banking)

Abri Credit Union•Joliet, IL

About The Position

As a Relationship Specialist, you will assist customers with loan applications, account transactions, and new products and services. The role includes handling cash and cash drawers, entering customer information in a computer, following customer instructions, and explaining product and service features and benefits. You are responsible for compliance with all Bank Secrecy Act (BSA) policies, procedures, and regulations within your area of responsibility. The stated schedule is Monday–Friday, 7:45 a.m.–6:15 p.m., and Saturday, 8:45 a.m.–1:15 p.m. Saturdays are mandatory, with one other full day off Monday through Friday, in addition to Sunday. The dress code is relaxed, business casual, and company logo wear. A team of trainers will help prepare you for the job.

Requirements

Experience accurately counting large quantities of cash.
Experience balancing a cash drawer.
Experience using a computer to enter customer information.
Ability to follow customer instructions.
Ability to explain features and benefits of products and services.
Responsibility for compliance with applicable BSA policies, procedures, and regulations.

Responsibilities

Assist customers with loan applications.
Assist customers with account transactions.
Assist customers with new products and services.
Accurately count large quantities of cash and balance a cash drawer.
Use a computer to enter customer information.
Follow customer instructions.
Explain features and benefits of products and services.
Comply with all BSA policies, procedures, and regulations within the area of responsibility.