Member Service Specialist/Member Service Representative

Towne Family of Companies•Mt. Pleasant, SC

About The Position

TowneBank is a relationship- and friendship-driven local bank focused on basic human values and creating a sense of belonging and financial well-being for its members. The Member Service Specialist/Member Service Representative welcomes members and accurately handles requested transactions in a timely manner, performing teller, settlement, and operational functions to keep the teller line running smoothly. The employee is also cross-trained to work on the sales and service platform, assist members with new accounts and account maintenance, and address member issues to provide an excellent banking experience. The Member Service Representative handles and records monetary transactions, verifies checks and cash, examines documents, reviews member accounts, provides system overrides when needed, and keeps the cash drawer balanced. The role follows bank security guidelines and applicable check-cashing policies, procedures, and federal laws; promotes TowneBank products and services; serves members in person, by phone, and by email; and performs branch settlement and operational tasks. The Member Service Specialist opens new accounts, maintains existing accounts, interviews members to understand their needs, matches members with relevant bank products, gathers and enters information, completes transaction documentation, and assists members in person and by phone. Duties may also include other work as assigned. The role requires at least one year of bank teller experience with a single employer and/or experience on a sales and service platform, as well as at least one year of work experience using basic computer skills and bank software. The employee must be able to provide excellent service, process transactions accurately, balance a cash drawer, learn new systems and product information, work reliably as part of a team, and handle multiple tasks. Physical requirements include communicating verbally and by email, occasionally exerting up to 50 pounds of force, sitting most of the time, and having close visual acuity for computer and document work. The work is not substantially exposed to adverse environmental conditions. Reasonable accommodations may be made for employees with disabilities.

Requirements

At least one year of bank teller experience with a single employer and/or experience on a sales and service platform.
At least one year of work experience using basic computer skills, including Outlook, Excel, Word, and bank software programs.
Proven ability to provide excellent service in person, by phone, and by email.
Ability to keep a cash drawer balanced daily.
Ability to process monetary transactions accurately and promptly.
Ability to work as an integral and reliable team player.
Punctuality and dependability, with unplanned absences kept to a minimum.
Ability to listen well and resolve member issues positively.
Ability to multitask daily.
Ability to learn new product information and promote product benefits to members.
Flexibility to learn and grow as new systems or processes emerge.
Ability to communicate and exchange ideas verbally and by email.
Ability to exert up to 50 pounds of force occasionally and use arms and legs.
Ability to sit most of the time and maintain close visual acuity for analyzing data, viewing a computer terminal, reading, and preparing documentation.

Responsibilities

Welcome members and handle requested transactions accurately and promptly.
Handle monetary transactions, enter them into bank software, and provide receipts.
Verify checks and cash and examine documents for required elements.
Review and provide system overrides on other tellers’ transactions when needed.
Follow bank security guidelines, check-cashing policies and procedures, and applicable federal laws.
Review member accounts to make appropriate decisions about requested transactions.
Keep the cash drawer balanced daily.
Promote TowneBank and its products and services.
Provide service to members in person, by phone, and by email.
Become cross-trained to assist on the sales and service platform as a Member Service Specialist.
Perform teller-line, settlement, and branch operational tasks, including balancing the cash dispenser, settling the ATM and internal bank accounts, balancing the branch, and ordering supplies.
Open new accounts and maintain existing accounts.
Interview members, determine their needs, and match them with bank products.
Gather data, complete written documentation, and enter information into the bank’s computer system.
Complete transaction tickets and take them to the teller line for processing.
Assist members in person and by phone.
Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering and the Bank Secrecy Act.
Perform other duties as assigned.