Branch Assistant Manager

Public Service Credit Union • Detroit, MI

4d • Onsite

About The Position

PSCU is seeking an Assistant Branch Manager for its Detroit Eastside branch. The Assistant Branch Manager assists the Branch Manager in providing leadership through efficient daily operations across banking services and ensuring exceptional service quality for new and existing members. The role includes directing, developing, coordinating, and evaluating branch staff; supporting branch performance and customer service goals; overseeing branch services; and helping staff identify members’ needs and recommend relevant products and services.

Requirements

• Associate degree in a related field.
• At least 3 years of financial institution experience.
• Excellent problem-solving and communication skills.
• Excellent personal and professional leadership skills.
• Ability to lead, develop, and motivate branch staff.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.
• High level of integrity and ethical behavior.
• Proficiency in computer use, including Microsoft Office.

Nice To Haves

• At least 1 year of experience in a leadership role.

Responsibilities

• Manage branch employees and direct, develop, coordinate, and evaluate staff assigned to the branch.
• Assist the Branch Manager in efforts to reach profit, performance, and customer service goals.
• Oversee branch services to ensure the highest quality of member service and satisfaction.
• Work to meet branch performance goals and objectives.
• Coach and support staff in meeting individual and branch goals.
• Train branch employees to identify members’ needs and use products and services to enhance member relationships.
• Prepare and manage scheduled hours for branch personnel and monitor staff attendance.
• Perform other related duties as assigned.

Benefits

• Competitive wages
• Career growth and robust training program
• Work-life balance
• Top-quality health insurance for full-time employees
• Paid time off, accrued and available for immediate use
• Paid holidays
• Banking hours
• Tuition reimbursement
• Employer-provided retirement benefits
• 401(k) plan
• Dental and vision insurance for full-time employees
• Short- and long-term disability insurance for full-time employees
• Life insurance for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree