Manager, Underwriting (Consumer Loans Underwriting Analytics)

Navy Federal Credit Union • Vienna, VA

2d • $129,500 - $189,400

About The Position

The Manager, Underwriting (Consumer Loans Underwriting Analytics) plans, directs, and manages the multifunction operations of the Underwriting branch, including credit origination and extensions. The role monitors portfolio credit risk and member experience, ensures processing systems correctly apply Navy Federal Credit Union (NFCU) credit policies, and evaluates and adjusts work quality, staff performance, systems, processes, and procedures to meet goals. The manager serves as a subject matter expert on branch functions, systems, policies, and procedures; manages the daily activities of professional employees and/or supervisors; and supports executive management in developing and executing strategic plans.

The position provides strategic and operational leadership, including developing branch priorities and goals, ensuring service and organizational targets are met, advancing quality and efficiency, managing regulatory and financial risk, and leading projects and change initiatives. It also oversees staffing, employee development and performance, budgets, audits, compliance, reporting, and collaboration with internal partners and lending teams.

Requirements

• Expert knowledge of applicable federal and state laws, rules, and regulations, including examples such as the Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, and BSA.
• Extensive progressively responsible experience leading and managing a multifunctional credit card lending operation in a large financial institution, including operational and regulatory risks and controls.
• Advanced knowledge of banking and financial industry trends, products, and services.
• Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling.
• Expert organizational, planning, and time-management skills.
• Extensive experience supervising and leading employees.
• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals.
• Expert verbal and written communication skills.
• Advanced database, word-processing, spreadsheet, and presentation software skills.
• Expert knowledge of credit card products, services, processes, and procedures.
• Expert skill in producing desired results and achieving goals and objectives.
• Expert skill interacting tactfully and effectively in difficult situations and diplomatically with staff, management, vendors, and members.
• Expert project-management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation.
• Expert judgment and initiative in making sound decisions.
• Expert innovative problem-solving and decision-making skills.
• Expert ability to identify and analyze business requirements and recommend solutions.
• Expert analytical thinking, including summarizing information and identifying key elements, patterns, results, and relationships.
• Expert ability to influence, negotiate, and persuade to reach agreeable exchanges and positive outcomes.
• Bachelor’s degree in Finance, Business Administration, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

• Advanced knowledge of NFCU credit card operations.
• Advanced knowledge of NFCU policies, procedures, products, and services.
• Master’s degree in Finance or Business Administration.

Responsibilities

• Develop branch strategy, priorities, goals, and standards aligned with department and organizational objectives.
• Manage and direct operations to meet targets, service-level agreements, and corporate objectives.
• Oversee benchmarking and trend analysis to improve service performance and member experience, manage expenses, minimize financial risk, and maintain operational efficiency.
• Identify and resolve operational and performance gaps and obstacles, and implement improvements.
• Monitor the work environment and allocate resources to ensure adequate staffing for production, member service standards, and technology enhancements.
• Collaborate with Credit Policy, Compliance, and other business units on risk mitigation strategies, tactics, and quality review solutions.
• Serve on the Credit Committee to establish guidelines and credit decision lines for credit, increases, renewals, reinstatements, and member appeals.
• Coordinate with other teams and Lending on competitive analysis, tracking, market analysis, and surveys.
• Oversee quality-control audits for compliance with applicable laws, regulations, and NFCU policies and procedures.
• Oversee or serve as liaison to internal and external auditors, and review and implement approved procedural changes.
• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures.
• Monitor regulatory changes, develop implementation and dissemination plans, and coordinate changes with affected branches and divisions.
• Develop and implement branch policies, procedures, goals, and priorities as needed in response to demands, changing conditions, volume, or management requests.
• Collaborate with internal business partners to analyze the portfolio and implement relevant policies and procedures.
• Lead change management efforts, cross-functional initiatives, and department or organizational projects.
• Maintain knowledge of department automated systems, business processes, markets, financial services industry trends, and products and services.
• Provide expertise on current and emerging trends, technologies, and practices.
• Lead large strategic projects and programs, ensuring effective management from inception through implementation.
• Assess staff training and development needs and evaluate training program effectiveness.
• Oversee preparation of reports and presentations for senior management.
• Perform supervisory and managerial responsibilities, including supervising daily activities.
• Ensure adequate and skilled staffing, and select employees.
• Establish performance goals and priorities; prepare, conduct, and review performance appraisals.
• Develop, mentor, and counsel staff.
• Provide input to or prepare budget requirements for the Annual Financial Plan (AFP).
• Ensure branch goals and objectives align with division and department strategy and that operations are efficient.
• Perform other duties as assigned.

Benefits

• Highly competitive pay.
• Generous benefits and perks.
• A career experience described as having an energized, engaged, and committed culture, with appreciation for teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager