Consumer Loans FLHS Operations Coordinator

First Merchants Corporation•Tennessee Ridge, TN

10d•Remote

About The Position

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to support First Lien HELOC lending products and operations. The role coordinates product and process implementation, monitors performance, supports Third Party Originated (TPO) partners and lenders, maintains procedures, and facilitates governance, vendor, and remediation activities. It collaborates across teams to promote consistent, compliant execution and timely issue resolution. The position can be remote within the bank’s operational footprint.

Requirements

Associate degree in a related field.
At least 5 years of experience in multiple facets of mortgage lending.

Nice To Haves

Ability to communicate with customers, internal coworkers, vendors, and other service providers in a timely and professional manner.
Detail-oriented, with an aptitude for problem resolution.

Responsibilities

Coordinate development, implementation, and post-launch support for approved new products, including related processes and procedures, in alignment with applicable policy, risk appetite, and established controls.
Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities.
Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments.
Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including developing job aids and procedures, training, pipeline monitoring, and live operational support.
Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes.
Maintain and administer the FLHS procedure library, coordinating periodic reviews and updates to keep operational documentation accurate and current.
Coordinate FLHS model governance activities, including required model risk management documentation, reviews, updates, and ongoing monitoring.
Coordinate responses to identified findings and track remediation activities through resolution.
Coordinate new-vendor approval activities and ongoing vendor reviews in accordance with established vendor management requirements.
Perform other duties and responsibilities as assigned.