Manager, Underwriting (Consumer Loans Underwriting Analytics)

Navy Federal•Pensacola, FL

About The Position

The Manager, Underwriting plans, directs, and manages the multi-function operations of the Underwriting branch, including credit origination and extension. The role monitors portfolio credit risk and member experience, ensures processing systems correctly apply credit policies, and evaluates work quality, staff performance, systems, processes, and procedures to meet goals. The manager serves as a subject matter expert on branch functions and manages the daily activities of professional employees and/or supervisors. The position develops branch strategy and goals, oversees operations and continuous improvement, supports risk mitigation and regulatory compliance, and collaborates with Credit Policy, Compliance, Lending, and other business units. It also serves on the Credit Committee, leads strategic projects and change initiatives, and supports executive management in developing and executing strategic plans. Managerial duties include staffing, performance management, employee development, and budget input.

Requirements

Expert knowledge of applicable federal and state laws, rules, and regulations, including examples such as the Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, and BSA.
Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls.
Advanced knowledge of banking and financial industry trends, products, and services.
Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling.
Expert organizational, planning, and time-management skills.
Extensive experience supervising and leading employees.
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals.
Expert verbal and written communication skills.
Advanced database, word-processing, spreadsheet, and presentation software skills.
Expert knowledge of credit card products, services, processes, and procedures.
Expert skill in producing desired results and achieving goals and objectives.
Expert skill interacting tactfully and effectively in difficult situations and diplomatically with staff, management, vendors, and members.
Expert project-management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation.
Expert skill exercising initiative and sound judgment in decision-making.
Expert skill using innovative thinking to solve problems and facilitate decision-making.
Expert skill identifying and analyzing business requirements and recommending solutions.
Expert analytical thinking skills, including summarizing information and identifying key elements, patterns, results, or relationships.
Expert skill influencing, negotiating, and persuading to reach agreeable exchanges and positive outcomes.
Bachelor’s degree in Finance, Business Administration, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

Advanced knowledge of NFCU credit card operations.
Advanced knowledge of NFCU policies, procedures, products, and services.
Master’s degree in Finance or Business Administration.

Responsibilities

Develop branch strategy, establish priorities and goals, and implement standards aligned with department and organizational objectives.
Manage and direct operations to meet targets, service-level agreements, and corporate objectives.
Oversee benchmarking and trend analysis to improve service performance and member experience, manage expenses, minimize financial risk, and maintain operational efficiency.
Identify and resolve operational and performance gaps and implement improvements.
Monitor the work environment and allocate resources to maintain adequate staffing for production, member service standards, and technology enhancements.
Collaborate with Credit Policy, Compliance, and other business units on risk mitigation strategies, tactics, and quality review solutions.
Serve on the Credit Committee to establish credit guidelines and decision lines for credit, increases, renewals, reinstatements, and member appeals.
Coordinate with other teams and Lending on competitive, tracking, and market analysis, surveys, and related activities.
Oversee quality control audits for compliance with applicable laws, regulations, and NFCU policies and procedures.
Liaise with internal and external auditors when appropriate, and review and implement recommended or approved procedural changes.
Maintain knowledge of and ensure compliance with applicable federal and state laws, regulations, and NFCU policies and procedures.
Monitor regulatory changes, develop implementation and communication plans, and coordinate changes with affected branches and divisions.
Develop and implement updated policies, procedures, goals, and priorities as required by changing conditions, volume, or management requests.
Collaborate with internal business partners to analyze the portfolio and implement relevant policies and procedures.
Lead change management efforts, cross-functional initiatives, and department or organizational projects.
Maintain knowledge of automated systems, business processes, markets, financial services industry trends, products, and services.
Provide expertise on current and emerging trends, technologies, and practices.
Lead large strategic projects and programs, managing them from inception through implementation.
Assess staff training and development needs and evaluate training program effectiveness.
Oversee preparation of reports and presentations for senior management.
Ensure adequate and skilled staffing, select employees, establish performance goals, and conduct and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input or prepare budget requirements for the Annual Financial Plan.
Ensure branch goals and objectives align with division and department strategy and ensure operational efficiency.
Perform other duties as assigned.