Account Manager I - Collection Credit Cards
About The Position
The Account Manager I works in mid- to late-stage credit card collections at Westlake Credit Card. This role helps reduce delinquencies and protect the company’s portfolio by contacting customers whose accounts are 31–60 days past due and finding workable solutions to prevent loan losses. The position is onsite in Las Vegas, Nevada, and pays $17 per hour, with potential monthly incentives of up to $1,100 based on individual and team performance. Eligible agents may also receive a department-goal kicker of $100–$750; incentives may vary, are not guaranteed, and are subject to change. The role involves negotiating suitable payment plans, making outbound calls, managing a high call volume, and using skip-tracing tools when needed. Account Managers are expected to meet goals while maintaining quality, compliance, accuracy, and professional customer service. The schedule is flexible, with overtime and weekend work when needed. Westlake Financial describes itself as the largest privately held auto finance company in the United States, with business relationships in all 50 states and Puerto Rico and assets exceeding $22 billion. The company states that it is an equal opportunity employer and considers qualified applicants, including those with criminal histories, consistent with applicable laws.
Requirements
- Type at least 35 WPM and have strong computer and data-entry skills.
- Have some experience in credit card collections or a related financial services role.
- Have excellent communication and negotiation abilities and professional phone etiquette.
- Be willing to work overtime and weekends when needed.
- Be able to multitask and stay organized in a fast-paced environment.
- Understand collection laws, including the Fair Debt Collection Practices Act (FDCPA).
- Be proficient in Microsoft Excel and Outlook and comfortable using web-based applications.
- Have a team-oriented, positive, and dependable attitude.
- High school diploma or equivalent required.
Nice To Haves
- Two or more years of experience in a collections environment preferred.
Responsibilities
- Contact customers whose credit card accounts are 31–60 days past due to reduce delinquencies and prevent loan losses.
- Negotiate payment plans suited to customers’ individual situations.
- Make outbound calls that result in payments or timely arrangements to resolve delinquencies.
- Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
- Manage a high volume of calls efficiently and professionally in a fast-paced environment.
- Use skip-tracing tools to locate customers or collateral when needed.
- Reduce delinquency within the assigned queue and contribute to department-wide goals.
- Collaborate with teammates and contribute to the department’s overall success.
- Follow company policies and quality standards to ensure accuracy, compliance, and positive customer experiences.
Benefits
- Medical, dental, and vision benefits
- Life insurance and long-term disability plans
- Flexible Spending Account
- 401(k) matching
- Employee Stock Ownership Program
- Wellness programs
- Metro Tap Card and Metro-link reimbursement for Los Angeles, California employees only
- Career path opportunities
- Discounts on parks, museums, movie tickets, and attractions
- Employee loan assistance
- Annual flu shot
- Paid vacation days
- Paid sick days
- Paid holidays
- HGym, available in the Los Angeles, California and Dallas, Texas offices
- Rental car discounts
- Dell Member Purchase Program
- UKG Wallet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
