Account Manager I - Collection Credit Cards

Credit Union Leasing of America (CULA)•Las Vegas, NV

3d•Onsite

About The Position

The Account Manager I (60-Day Collector) works in mid- to late-stage credit card collections, assisting customers whose accounts are 31–60 days past due. The role helps reduce delinquencies and protect the company’s portfolio by communicating with customers, identifying workable payment solutions, and preventing loan losses. The position is based on-site in Las Vegas, Nevada. The employee makes outbound calls, negotiates payment plans, manages a high volume of calls, uses skip-tracing tools when needed, and works toward individual and team goals. The role requires adherence to company policies, quality standards, and collection laws while providing professional customer experiences. Compensation is $17 per hour, with potential monthly bonuses of up to $1,100 based on individual and team performance. Eligible agents may also receive a $100–$750 departmental-goal kicker; incentives vary, are not guaranteed, and may change.

Requirements

Type at least 35 words per minute and have strong computer and data-entry skills.
Have some experience in credit card collections or a related financial services role.
Demonstrate excellent communication and negotiation abilities and professional phone etiquette.
Be willing to work overtime and weekends when needed.
Be able to multitask and stay organized in a fast-paced environment.
Understand collection laws, including the Fair Debt Collection Practices Act (FDCPA).
Be proficient in Microsoft Excel and Outlook and comfortable navigating web-based applications.
Be team-oriented and have a positive, dependable attitude.
Have a high school diploma or equivalent.
Work on-site in Las Vegas, Nevada.

Nice To Haves

At least 2 years of experience in a collections environment is preferred.

Responsibilities

Negotiate with customers to develop payment plans suited to their individual situations.
Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
Make outbound calls that result in payments or timely arrangements to resolve delinquencies.
Collaborate with teammates and contribute to the department’s overall success.
Manage a high volume of calls efficiently and professionally in a fast-paced environment.
Use skip-tracing tools to locate customers or collateral when needed.
Reduce delinquency within the assigned queue and contribute to department-wide goals.
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Benefits

Medical, dental, and vision benefits
Life insurance and long-term disability plans
Flexible Spending Account
401(k) matching
Employee Stock Ownership Program with company matching
Wellness programs
Metro Tap Card and Metro-link reimbursement for Los Angeles, California employees only
Career path opportunities
Discounts on parks, museums, movie tickets, and attractions
Employee loan assistance
Annual flu shot
Paid vacation days
Paid sick days
Paid holidays
HGym, available in the Los Angeles, California and Dallas, Texas offices
Rental car discounts
Dell Member Purchase Program
UKG Wallet