Branch Manager

Directions Credit Union • Toledo, OH

6d

About The Position

As Branch Manager, you will lead branch operations and inspire excellence in service, sales, and community connection. You will coach and motivate staff, oversee daily operations, build meaningful relationships with members, and represent Directions Credit Union in the community. Your work will help grow trust, visibility, and long-term success for the Credit Union and the communities it supports.

Directions Credit Union is an Equal Opportunity Employer and encourages applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Create a positive, high-energy, member-focused team culture.
• Model exceptional service, professionalism, and the Credit Union’s core values.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.
• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.
• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing on financial education, community engagement, and brand awareness efforts.
• Encourage the team to participate in and take pride in serving the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed