Manager, Underwriting (Operational Strategy)

Navy Federal Credit Union•Winchester, VA

3d•Onsite

About The Position

Plans, directs, and manages the multifunction operations of the Underwriting branch, including credit origination and extension, while monitoring portfolio credit risk and member experience. Monitors processing systems to ensure credit policies are applied correctly and evaluates branch work quality, staff performance, systems, processes, and procedures to meet goals. Serves as a subject matter expert on branch functions, systems, policies, and procedures; manages daily activities of professional employees and/or supervisors; and supports executive management in developing and executing strategic plans. The role provides strategic and operational leadership for underwriting, including setting branch goals, managing service and performance, improving quality and efficiency, allocating resources, mitigating risk, ensuring regulatory compliance, and leading cross-functional projects. It also includes employee selection, development, performance management, and budget planning. The position is based at either 820 Follin Lane in Vienna, Virginia, or 141 Security Drive in Winchester, Virginia. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Expert knowledge of applicable federal and state laws, rules, and regulations, including examples such as the Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, and BSA.
Extensive progressively responsible experience leading and managing a multifunctional credit-card lending operation in a large financial institution, including operational and regulatory risks and controls.
Advanced knowledge of banking and financial-industry trends, products, and services.
Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling.
Expert organizational, planning, and time-management skills.
Extensive experience supervising and leading employees.
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals.
Expert verbal and written communication skills.
Advanced database, word-processing, spreadsheet, and presentation software skills.
Expert knowledge of credit-card products, services, processes, and procedures.
Expert ability to produce desired results and achieve goals and objectives.
Expert skill interacting tactfully and effectively in difficult situations and diplomatically with staff, management, vendors, and members.
Expert project-management skill, including establishing and leading teams, managing timelines, deadlines, and resources, and ensuring successful implementation.
Expert judgment, initiative, and decision-making skills.
Expert innovative problem-solving skills that facilitate decision-making.
Expert ability to identify and analyze business requirements and recommend solutions.
Expert analytical thinking skills, including summarizing information and identifying key elements, patterns, results, or relationships.
Expert ability to influence, negotiate, and persuade to reach agreeable exchanges and positive outcomes.
Bachelor’s degree in Finance, Business Administration, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

Advanced knowledge of NFCU credit-card operations.
Advanced knowledge of NFCU policies, procedures, products, and services.
Master’s degree in Finance or Business Administration.

Responsibilities

Develop branch strategy, establish priorities and goals, and implement standards aligned with organizational objectives.
Direct operations to meet targets, service-level agreements, and corporate objectives.
Oversee benchmarking and trend analysis to improve service, member experience, expense management, risk control, and operational efficiency.
Identify operational and performance gaps and implement improvements.
Monitor the work environment and allocate resources to ensure adequate staffing, production, member service, and technology enhancements.
Collaborate with Credit Policy, Compliance, and other business units on risk mitigation strategies and quality review solutions.
Serve on the Credit Committee to establish guidelines and credit decision lines for credit, increases, renewals, reinstatements, and member appeals.
Coordinate competitive analysis, tracking, market analysis, and surveys with other teams and Lending.
Oversee quality-control audits to ensure compliance with applicable laws, regulations, and NFCU policies and procedures.
Liaise with internal and external auditors when appropriate and review and implement approved procedural changes.
Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures.
Monitor legal and regulatory changes, develop implementation and communication plans, and coordinate changes with affected branches and divisions.
Develop and implement branch policies, procedures, goals, and priorities in response to business needs and changing conditions.
Collaborate with internal business partners to analyze the portfolio and implement relevant policies and procedures.
Lead change management efforts, cross-functional initiatives, and department or organizational projects.
Maintain knowledge of department systems, processes, markets, financial-services trends, products, and services; provide expertise on emerging trends, technologies, and practices.
Lead strategic projects and programs from inception through implementation.
Assess staff training and development needs and evaluate training effectiveness.
Oversee preparation of reports and presentations for senior management.
Supervise daily activities and perform managerial responsibilities, including staffing, employee selection, goal setting, performance appraisals, mentoring, and counseling.
Provide input to or prepare budget requirements for the Annual Financial Plan.
Ensure branch goals align with division and department strategy and that operations are efficient.
Perform other duties as assigned.