SVP Liability Operational Strategy

CorVel Career Site•Overland Park, KS

21h•Remote

About The Position

The Senior Vice President, Liability Operational Strategy provides executive leadership for CorVel’s liability claims business, setting strategic direction and driving operational excellence, market growth, and financial performance. The role establishes and executes the vision for liability services while aligning operational delivery, product development, sales initiatives, customer expectations, and corporate objectives. Reporting to the Executive Vice President, Risk Management Services, the SVP partners with Product, Operations, Sales, Finance, Information Technology, Human Resources, Legal, and executive leadership. The position directly oversees CorVel’s Liability Claim Hubs and is accountable for operational performance, service quality, regulatory compliance, workforce strategy, customer satisfaction, and profit and loss results. As a visible industry leader, the SVP represents CorVel to customers, prospects, industry organizations, and strategic partners and supports sales growth, customer retention, and market expansion. This is a remote position. Overnight travel may be required up to 40% of the time. The SVP establishes short- and long-term liability strategies, assesses market conditions and trends, and leads operational teams toward business objectives. The role maintains accountability for revenue, profitability, workforce planning, and P&L performance; establishes operating standards; leads improvement initiatives; and ensures organizational structure and staffing support current and future business needs. The SVP also serves as executive sponsor for strategic customers and complex programs, supports business development and proposals, and partners with Product and Information Technology leadership to enhance liability capabilities. The position provides executive oversight of claims quality and regulatory compliance, develops claims strategies and operating standards, and promotes technical development through training, coaching, and knowledge sharing. It leads and develops management teams, strengthens succession readiness, represents CorVel at customer and industry events, and fosters accountability, continuous improvement, and customer focus.

Requirements

Bachelor’s degree in Business Administration, Risk Management, Insurance, Finance, or a related field; equivalent combinations of education and executive-level experience may be considered.
At least 10 years of progressive leadership experience within an insurance carrier, third-party administrator, or complex claims organization.
Significant experience leading liability claims operations with direct accountability for operational and financial performance.
Experience managing large-scale teams, multiple locations, or centralized claims operations.
Experience with P&L management, operational budgeting, workforce planning, forecasting, and performance improvement initiatives.
Experience supporting business development activities, executive-level client relationships, customer presentations, and requests for proposal.
Extensive knowledge of liability claims administration and the regulatory environment governing claims operations.
Strong understanding of the insurance carrier and third-party administration marketplace and the needs of insurance carriers, brokers, self-insured organizations, and loss-sensitive customers.
Demonstrated success leading complex claims organizations and large-scale operational teams.
Ability to develop strategy and translate business objectives into measurable results.
Strong financial acumen, including budgeting, forecasting, workforce planning, and P&L management.
Exceptional leadership skills and ability to influence decisions and drive accountability across diverse functions.
Excellent verbal and written communication skills, including executive presentations and customer-facing interactions.
Strong business development acumen and experience supporting sales growth and strategic customer relationships.
Ability to analyze business performance and apply data-driven insights to decision-making.
Demonstrated success leading organizational change and large-scale business initiatives.
Strong judgment and ability to assess risk and respond effectively to complex business challenges.
Ability to build trust and credibility with customers, business partners, and executive leadership.
High degree of professionalism, integrity, discretion, and accountability.
Proficiency with Microsoft Office applications and claims administration technologies.
Ability to travel overnight up to 40% of the time.

Nice To Haves

Professional insurance or claims designations preferred.
Demonstrated experience serving as an industry subject matter expert through conference presentations, customer events, publications, or professional forums.

Responsibilities

Establish and execute short- and long-term strategies for liability services that support CorVel’s growth objectives and market position.
Assess market conditions and emerging trends to identify opportunities to strengthen the liability business.
Provide executive leadership for Liability Claim Hubs and ensure achievement of business objectives.
Maintain accountability for revenue growth, profitability, workforce planning, and overall P&L performance.
Establish performance expectations and operating standards that drive consistency and service excellence.
Ensure organizational structure and staffing strategies support current business demands and future growth.
Lead improvement initiatives when operational results fall short of expectations.
Serve as executive sponsor for strategic customers and complex liability programs.
Support business development through customer presentations, finalist meetings, and proposal activities.
Build relationships with key customers, industry partners, and other stakeholders to support long-term growth.
Partner with Product and Information Technology leadership to enhance liability capabilities and strengthen competitive differentiation.
Ensure customer and operational needs are reflected in product priorities and service enhancements.
Provide executive oversight of claims quality and regulatory compliance.
Support the development of claims strategies and operating standards across liability operations.
Promote technical development through training, coaching, and knowledge-sharing initiatives.
Lead and develop management teams while strengthening succession readiness across the organization.
Represent CorVel at customer meetings and industry events as a recognized liability claims leader.
Foster a culture of accountability, continuous improvement, and customer focus.
Perform additional duties as assigned.