SVP Liability Operational Strategy

CorVel Corporation•Overland Park, KS

1d•$198,952 - $258,410•Remote

About The Position

The Senior Vice President, Liability Operational Strategy provides executive leadership for CorVel’s liability claims business, setting strategic direction and driving operational excellence, market growth, and financial performance. The role establishes and executes the vision for liability services and aligns operational delivery, product development, sales initiatives, customer expectations, and corporate objectives. Reporting to the Executive Vice President, Risk Management Services, this position partners with Product, Operations, Sales, Finance, Information Technology, Human Resources, Legal, and executive leadership. It directly oversees CorVel’s Liability Claim Hubs and is accountable for operational performance, service quality, regulatory compliance, workforce strategy, customer satisfaction, and profit and loss results. The role represents CorVel with customers, prospects, industry organizations, and strategic partners, while supporting sales growth, customer retention, and market expansion. This is a remote position with overnight travel of up to 40% of the time.

Requirements

Bachelor’s degree in Business Administration, Risk Management, Insurance, Finance, or a related field; equivalent combinations of education and executive-level experience may be considered.
At least 10 years of progressive leadership experience within an insurance carrier, third-party administrator, or complex claims organization.
Significant experience leading liability claims operations with direct accountability for operational and financial performance.
Demonstrated experience managing large-scale teams, multiple locations, or centralized claims operations.
Experience with P&L management, operational budgeting, workforce planning, forecasting, and performance improvement initiatives.
Experience supporting business development, executive-level client relationships, customer presentations, and requests for proposal.
Demonstrated experience serving as an industry subject matter expert through conference presentations, customer events, publications, or professional forums.
Extensive knowledge of liability claims administration and the regulatory environment governing claims operations.
Strong understanding of the insurance carrier and third-party administration marketplace and the needs of insurance carriers, brokers, self-insured organizations, and loss-sensitive customers.
Demonstrated success leading complex claims organizations and large-scale operational teams.
Ability to develop strategy and translate business objectives into measurable results.
Strong financial acumen, including budgeting, forecasting, workforce planning, and P&L management.
Exceptional leadership skills, including the ability to influence decisions and drive accountability across diverse functions.
Excellent verbal and written communication skills, including executive presentations and customer-facing interactions.
Strong business development acumen and experience supporting sales growth and strategic customer relationships.
Ability to analyze business performance and apply data-driven insights to decision-making.
Demonstrated success leading organizational change and large-scale business initiatives.
Strong judgment and ability to assess risk and respond effectively to complex business challenges.
Ability to build trust and credibility with customers, business partners, and executive leadership.
High degree of professionalism, integrity, discretion, and accountability.
Proficiency with Microsoft Office applications and claims administration technologies.
Ability to travel overnight up to 40% of the time.

Nice To Haves

Professional insurance or claims designations preferred.

Responsibilities

Establish and execute short- and long-term liability services strategies that support CorVel’s growth objectives and market position.
Assess market conditions and emerging trends to identify opportunities to strengthen the liability business.
Provide executive leadership for Liability Claim Hubs and ensure business objectives are achieved.
Maintain accountability for revenue growth, profitability, workforce planning, and overall P&L performance.
Establish performance expectations and operating standards to drive consistency and service excellence.
Ensure organizational structure and staffing strategies support current business demands and future growth.
Lead improvement initiatives when operational results fall short of expectations.
Serve as executive sponsor for strategic customers and complex liability programs.
Support business development through customer presentations, finalist meetings, and proposal activities.
Build relationships with key customers, industry partners, and other stakeholders to support long-term growth.
Partner with Product and Information Technology leadership to enhance liability capabilities and competitive differentiation.
Ensure customer and operational needs are reflected in product priorities and service enhancements.
Provide executive oversight of claims quality and regulatory compliance.
Support development of claims strategies and operating standards across liability operations.
Promote technical development through training, coaching, and knowledge-sharing initiatives.
Lead and develop management teams and strengthen succession readiness across the organization.
Represent CorVel at customer meetings and industry events as a recognized liability claims leader.
Foster a culture of accountability, continuous improvement, and customer focus.
Perform additional duties as assigned.