Assistant Financial Center Manager
About The Position
AmeriCU Credit Union is seeking an experienced and motivated Assistant Financial Center Manager to help lead daily operations, develop a high-performing team, and deliver an exceptional member experience. The role partners with the Financial Center Manager to support branch performance, coach employees, strengthen member relationships, and ensure operational excellence. When the Financial Center Manager is unavailable, the Assistant Financial Center Manager provides leadership and direction to the Financial Center team. The position is based in Rome, New York, and is full-time and exempt. Compensation is $55,767.89 to $69,709.87 annually, with the actual rate dependent on experience.
Requirements
- Experienced and motivated candidate.
- Ability to directly supervise, coach, and support tellers.
- Ability to communicate performance expectations and monitor results.
- Ability to assist with recruiting, interviewing, and selecting candidates.
- Ability to help oversee daily financial center operations and administrative activities.
- Ability to support loan and membership documentation and maintain operational, HR, risk, security, and audit compliance.
- Ability to build member relationships and support lending, service, and referral goals.
Responsibilities
- Directly supervise, coach, and support tellers.
- Communicate performance expectations and monitor results.
- Help resolve employee concerns and maintain a positive, inclusive environment.
- Assist with recruiting, interviewing, and selecting qualified candidates.
- Support appropriate staffing levels and ongoing employee development.
- Help oversee daily Financial Center operations and administrative activities.
- Delegate work and assist employees with complex transactions.
- Serve as a resource for policies, procedures, products, and services.
- Ensure accurate completion of loan and membership documentation.
- Maintain compliance with operational, HR, risk, security, and audit requirements.
- Build strong member relationships using a consultative approach.
- Help identify lending and service opportunities based on members’ financial needs.
- Support secured and unsecured loans, credit cards, and real estate lending referrals.
- Meet or exceed assigned sales, service, and referral goals.
- Assist with sensitive member concerns and provide effective solutions.
- Partner with internal business lines to attract new members and deepen existing relationships.
- Support community events, sponsorships, and financial literacy initiatives.
- Represent AmeriCU’s values and contribute to its member-focused culture.
- Provide leadership and direction to the Financial Center team when the Financial Center Manager is unavailable.
Benefits
- Competitive medical, dental, and vision plans.
- Generous HSA contributions with High Deductible Health Plans.
- Paid holidays and paid time off.
- Employee appreciation events.
- 401(k) matching after one year.
- Employee Assistance Program.
- Tuition reimbursement for full-time employees after one year.
- Free life and AD&D insurance for full-time employees.
- Enhanced short-term disability coverage at no cost.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
