Help Desk Coordinator
TRG • Westlake, OH6d • Onsite
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Help Desk Coordinator
TRG•Westlake, OH
•Onsite
About The Position
The CONTRACT Helpdesk Coordinator handles incoming emails, and helpdesk tickets from customer associates regarding desktops; laptops; mobile devices, etc. on issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. THIS IS A CONTRACT ROLE ESTIMATED TO LAST 3-6 MONTHS.
Requirements
- Organized, detail-oriented and able to handle multiple tasks simultaneously.
- Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.
- Well-developed interpersonal skills to maximize vendor’s responsiveness and to develop a cooperative working relationship.
- Excellent problem-solving skills and attention to detail.
- Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).
- High school diploma or equivalent mandatory.
- Ability to take and pass a background check.
Nice To Haves
- Knowledge of Service Now a plus.
Responsibilities
- Support for system updates.
- Device new order status.
- Ticket management on behalf of end users.
- Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.
- Ability to make outbound calls to verify information or questions when needed.
- Support the internal team to work exception tickets with mobility vendors.
- Generating Return Shipping Labels as needed.
- Working within multiple customer/internal platforms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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