Coordinator Jobs

About The Position

Requirements

• High School Graduate or GED equivalent from a department of education accredited program required.
• Strong customer service skills and ability to multi-task while working in a high volume work environment required.
• Able to work effectively with team members, supervisors, patients and their families to accomplish team goals.
• Ability to plan, organize and perform job associated tasks to completion.
• Willing to adjust personal schedule to accommodate patient needs.
• Demonstrated knowledge of computers and proficiency in the use of an electronic health record system required.
• Ability to read and communicate effectively in English.
• Strong written and verbal skills with the ability to communicate effectively with customers, medical staff, and hospital staff.
• Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers, as required.
• Physical ability for: Moderate; walking and standing; Moderate; lifting, reaching, pushing, pulling; up to twenty (20) pounds; Extensive period of sitting in office environment.
• Moderate use of Precise Motor Function (Or Fine Manipulation).
• Adequate; tactile (touch) sensation, hearing, seeing and speaking.
• Vision; prolonged viewing of computer screens.
• Vision Requirements: Far Acuity, Near acuity, Color vision — ability to distinguish and identify different colors in order to read medical equipment.
• Problem solving; Reasoning; Independent judgment; Organizational skills; Able to perform competently under stress; Able to perform competently under time constraints; Numeric and alphabetical acuity of recognition; Able to read technical information and references on equipment and billing codes.
• Able to handle multiple activities at one time; Able to prioritize multiple activities.

Nice To Haves

• One (1) year of outpatient registration/reception experience preferred.
• E Clinical Works preferred.
• Knowledge of web based programs and Microsoft Office suite of products including Outlook, Word and Excel preferred.
• Ability to speak a relevant second language preferred.

Responsibilities

• Gather, verify, maintain and document accurate up to date patient demographic, financial and health information into hospital information system and other applications as required.
• Perform verification and corrections of registration errors at time of service and/or prior to end of shift.
• Assist patient in completing information forms if needed.
• Communicate to individual's ability to understand.
• Ensures appropriate patient signatures are obtained.
• Handle calls efficiently and direct special problem calls to the appropriate person.
• Schedule and monitor appointments.
• Verify appointments for the next day.
• Perform basic secretarial skills.
• Maintains the security of the organization by following security protocols in issuing visitors badges.
• Maintain targeted performance improvement goats including registration accuracy goals.
• Performs insurance eligibility and benefits verification procedures.
• Provides patient estimations as applicable and collect co-pays and deductibles at time of service and documents collection efforts.
• Posts payments and prepares cash receipts for payments received.
• Performs daily cash drawer and cash receipt reconciliation procedures.
• Deposits any money collected at the end of each day in the department designated safe.
• Completes Medicare Secondary Payor (MSP) form for all Medicare patients.
• Runs Medical Necessity on each patient and has Advanced Beneficiary Notice (ABN) signed, if applicable.
• Responsible for organizing the patient lobby during shift or notifying appropriate staff when the lobby area is in need of cleaning.
• Reacts immediately when blood or body fluid exposure is present by contacting housekeeping or supervisory staff.
• Work additional hours as required (needed).
• Utilizes the hospital policy and procedure web-based system for educational purposes.
• Demonstrates knowledge of and support of hospital/departmental policies and procedures.
• Supports HRMC's Risk Management Program by utilizing proper procedures for incident reporting.
• Supports HRMC's Mission Statement and follows the Medical Center's Compliance Program and Ethical Standards of Conduct.
• Supports Departmental Policies related to risk and compliance and completes documentation in observance of regulatory standards.
• Maintains a knowledge base of HIPAA and HITECH awareness, and holds self accountable for compliance.
• Attends training and in-services concerning all aspects of assigned duties as requested.
• Responsibilities to include, but not limited to, federal and state statutes, regulations and guidelines.
• Reports any incidences of suspected fraud, waste or abuse violations to the Compliance Officer.
• Uses equipment and supplies in a responsible manner avoiding unnecessary use and abuse.
• Participates in departmental and Hospital TQM projects as assigned.
• Responsible for monitoring and reporting measures related to activities program as assigned.
• Demonstrates a thorough knowledge of safety policies and procedures and appropriate role in response to disaster situations.
• Participates in relevant continuing education for this position.
• Annual inservice updates as required by hospital policy are completed.
• All required certification remain up-to-date.
• Understands the employee role within the FROST Customer Service program and the Hospital Code of Conduct and holds self and other associates accountable for the Condut standards.
• Participates in daily rounds in department to ensure issues are addressed in areas that impact staff satisfaction and the patient experience.
• Takes proactive steps to be knowledgeable of customer service scores/HCAHPS.
• Is a customer service advocate by using appropriate professional and ethical behavior when relating to patients/families/visitors and co-workers.
• Delivers care or delivery of service in a non-judgmental and non-discriminatory manner that is sensitive to client diversity.
• Uses appropriate professional and ethical behavior when relating to other customers, including, but not limited to, physicians, other medical facilities/providers, vendors, etc.
• Uses the principles of AIDET to exceed customer expectation at every encounter with all customers.

Benefits

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.