Leasing Coordinator

Related•Richmond, VA

About The Position

The Leasing Coordinator supports day-to-day leasing operations at an affordable housing community. The role manages leasing activities from prospect inquiries through move-in, including tours, follow-up, applicant pre-qualification, and preparation of accurate lease files in compliance with applicable program requirements. The Leasing Coordinator helps maintain full occupancy, support residents, and provide a positive leasing experience. The position also supports marketing, resident retention, and community satisfaction through local outreach, open houses, resident events, market research, and collaboration with management. It reports on leasing performance and prepares qualified applicant files for transition to the Occupancy Specialist for full review and move-in processing. The role maintains compliance with LIHTC, Section 8, HUD, HPD, and fair housing requirements, and provides notary services as needed.

Requirements

At least 2 years of experience in leasing, marketing, hospitality, sales, or multifamily operations.
Excellent customer service skills.
Proficiency in rent calculation methods, including HPD and HUD standards.
Ability to review and interpret financial documents such as pay stubs, tax returns, and rent statements.
Current State Real Estate or Leasing License, or willingness to obtain one.
Ability to manage multiple deadlines, stay organized, and ensure compliance under regulatory frameworks.
Excellent interpersonal and communication skills, with the ability to build trust with teams and residents.
Adaptability, proactivity, and comfort working in fast-paced, changing environments.
Accountability, reliability, resilience, attention to detail, proactive problem-solving, and commitment to resident-centered service and collaborative teamwork.
Ability to maintain confidentiality and handle sensitive issues professionally.

Nice To Haves

Bachelor’s degree preferred.
Experience with property management software such as RealPage, OneSite, Yardi, or JD Edwards.

Responsibilities

Generate and manage leasing traffic and waitlists through outreach, tours, and consistent follow-up to convert qualified prospects.
Pre-qualify applicants and prepare accurate lease files, including move-in, renewal, and recertification documentation, in compliance with program requirements.
Conduct property tours and open houses, and host resident events that highlight community features and promote occupancy.
Log and track prospect and applicant activity, applications, and conversions in the property management system; report leasing performance and challenges.
Provide exceptional customer service to residents and prospects and collaborate with management on marketing, retention, occupancy, and leasing performance strategies.
Prepare qualified applicant files for transition to the Occupancy Specialist for full review and move-in processing.
Coordinate and host open houses, resident events, and marketing initiatives to generate qualified traffic.
Conduct local outreach to build community relationships and attract prospects.
Identify market competition, pricing trends, and marketing opportunities.
Report traffic numbers, applications, conversion ratios, occupancy, and leasing challenges to management.
Review and verify income, assets, and household composition to determine pre-eligibility for affordable housing programs.
Maintain compliance with LIHTC and Section 8 program requirements and fair housing guidelines.
Provide notary services as needed for official documentation.