Leasing Coordinator

Liberty Military Housing•San Diego, CA

About The Position

Liberty Military Housing is seeking a Leasing Coordinator to assist with the team’s sales goals and support prospective and current residents throughout the housing process. The role uses customer management and leasing systems to follow up with prospects and applicants, communicate with customers, prepare reports, audit lease paperwork, and support marketing activities. The coordinator also responds to resident concerns and works with appropriate staff to address them.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Proficiency with computers, including MS Office Word and Excel.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and in a team environment.
Excellent time management and follow-up skills.
Detail-oriented.
Ability to talk, listen, and speak clearly on the telephone.

Responsibilities

Provide prospective residents with information about the housing process.
Answer telephone calls, return missed calls, check voicemail, and follow up with prospects.
Ensure lease paperwork is completed and entered into Yardi, and audit leases.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address and resolve concerns.
Compile daily, weekly, and monthly reports.
Communicate in writing and verbally with team members, prospects, and residents.
Manage the resident lifecycle and run reports to audit the program within LeaseHawk.
Contact all new applicants.
Create marketing flyers using LeaseLabs.
Update the website with pricing and specials and coordinate changes with the site team.
Post marketing advertisements and respond to and follow up with leads.