Sales Coordinator

Marriott•Los Angeles, CA

About The Position

The Sales Coordinator supports Sales & Marketing through general office duties and preparation of sales-related documents, including proposals, contracts, and banquet event orders. The role promotes brand awareness, gathers and assembles promotional materials, and uses sales techniques to maximize revenue while maintaining guest loyalty. It also involves entering, retrieving, reconciling, and verifying sales-process information in relevant software; answering questions about property facilities and services; and serving as a client contact by phone and email. The coordinator follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and delivers welcoming, attentive guest service. The role requires clear professional communication, accurate preparation and review of written documents, appropriate telephone etiquette, positive working relationships, teamwork, and compliance with quality standards. The employee may be asked to perform other reasonable duties requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Perform general office duties supporting Sales & Marketing, such as filing, sending emails, typing, faxing, and copying.
Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, including brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
Enter, retrieve, reconcile, and verify sales-process information, such as commissions, leads, and third parties, in relevant software.
Answer guest questions about property facilities and services, including operating hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as a point of contact for clients and respond to questions and requests by phone and email.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.